Buller District Council

Customer Satisfaction Survey 2021

Have you interacted with the Buller District Council in the last 12 months?
Tell us about your customer experience with the Buller District Council and enter the draw to win.

Your opinion matters. For us to improve customer service including at our theatres, libraries, and at the Council offices in Westport and Reefton we need to know how we have performed over the last year. We would love to hear how we made you feel, what we did well and where we can improve. This will help us to improve our customer service.  To collect your feedback, we have engaged Research First, Australasia’s leading research consultancy, to run the survey on our behalf.

Click the image below to complete the survey online or pick up and drop off a survey in our Council offices, the NBS theatre, libraries, the Buller Bay Resource and Information Centre, Punakaiki DOC Office, Pulse Energy Recreation Centre or the Karamea Information and Resource Centre by 4:30 pm 26 February 2021. You can also download the Customer Satisfaction Survey 2021 (203Kb)

What’s in it for me?

Everyone who completes the survey will have the opportunity to enter the draw for the chance to win one of a range of great prizes including:
• One Pulse Highlanders jersey donated by Buller Electricity
• Two NBS backpacks donated by NBS Westport
• Two family movie passes donated by the NBS Theatre (can be used in Westport or Reefton)
• Four family swim passes donated by the Pulse Energy Recreation Centre (can be used in Westport or Reefton)
• One t-shirt, one fridge magnet and two caps donated by Kawatiri Coastal Trail
• One $100 New World Voucher donated by Westport New World
See the terms and conditions for the prize draw click here

How long will the survey take?

It should only take five to seven minutes to complete.

Is it anonymous?

Yes. None of your answers will be shared with Council in a way that could identify you.

What will happen next?

The survey closes on 19 February 2021. Once the results have been analysed, the results will be reported to Council and the community in April. The resulting report will help us to see where we are doing well and where we have opportunities to improve.

Any questions ?

If you have any questions about this survey, please contact: shelley.jope@bdc.govt.nz.

Want to have a chat about your customer experience ?

We will be out and about in the district between the 1 – 15 February to connect with you about your customer experience. We have sofasessions scheduled which are two-hour sessions in a public space where you can meet a staff member, have a chat about your customer experience, provide feedback and fill out the survey. Council staff will have hard copies, a tablet and a sofa available to have a chat and collect your feedback.


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