Contact us

Council’s Westport offices at Brougham House/Infrastructure offices will close at 12pm on Friday 22 December 2023, reopening 8:30am Wednesday 3 January 2024.

Buller District Libraries will close at 12pm on Friday 22
December 2023, reopening 9:30am Wednesday 3 January
2024.

During this time, to notify urgent issues, you can call 0800 807 239. For water and roading matters, you will be directed to Council’s contractor WestReef Services Ltd.

For urgent noise or animal complaints, call the Animal Management Team using Council’s 0800 807 239 number.

You can notify urgent issues through Council’s 0800 807 239 number or raise a non-urgent service request and we will respond after 3 January.

Council’s Westport offices at Brougham House/Infrastructure offices will close at 12pm on Friday 22 December 2023, reopening 8:30am Wednesday 3 January 2024.

Buller District Libraries will close at 12pm on Friday 22
December 2023, reopening 9:30am Wednesday 3 January
2024.

During this time, to notify urgent issues, you can call 0800 807 239. For water and roading matters, you will be directed to Council’s contractor WestReef Services Ltd.

For urgent noise or animal complaints, call the Animal Management Team using Council’s 0800 807 239 number.

You can notify urgent issues through Council’s 0800 807 239 number or raise a non-urgent service request and we will respond after 3 January. 

After-hours/ emergency contact phone number for Cemeteries, Roading, Sewerage, Stormwater, Water, Refuse, Council Property.

• Westport: 03 788 9119
• Reefton: 0800 807 239

Debtor/Account receivables – debtors@bdc.govt.nz

Creditor/Accounts payable – creditors@bdc.govt.nz

Please send your invoice with your purchase order number to invoices@bdc.gov.nz.

For alcohol licensing, permits and food licensing please send your questions to licenses@bdc.govt.nz

If you have a question relating to your building consent or any other enquiries, please contact Council’s Duty Inspector by emailing bdc-duty.inspector@bdc.govt.nz. Please include your contact details and a detailed message so we can respond efficiently.

You can make a 15-minute appointment to see a Building Inspector through our Customer Service team. Appointments are available Monday to Friday between 10:00 am and 12:00 noon. When you book your appointment, please include a detailed description of what you would like to discuss.

The duty inspector phone line, 03 788 9610 will be staffed between the hours of 10:00 am to 12:00 noon to discuss your proposed activity. This line is not staffed outside of these hours, but you can leave a message.

To find out whether you need to apply for resource consent or for any other planning enquiry, please contact Council’s Duty Planner either by emailing planning@bdc.govt.nz, or by phone (03) 788 9603 between the hours of 10am to 12pm – 2 pm to 3pm Monday, Tuesday, Thursday and Friday to discuss your proposed activity.

You will also find the rules and controls relating to specific activities by referring to the relevant section of the District Plan.

Please send your funding applications and reports to grants@bdc.govt.nz

Please send all media enquiries to Media.Enquiries@bdc.govt.nz.Council staff will endeavor to respond in a timely and effective way.

Please note this does not cover requests for information under the Local Government Official Information and Meetings Act 1987 (LGOIMA) or questions to elected representatives.

For LGOIMA request please use our online form.

24 Hours Noise Control Services
Phone: 03 788 9115

24 Hour Animal Control Services
Phone: 03 788 9111

If you have an enquiry for issues related to state highways please contact Waka Kotahi's customer service team directly. The team will make sure your enquiry is properly recorded and passed on. 

Waka Kotahi Customer Service Team
Online: State Highway issue or feedback
Phone: 0800 4 Highways (0800 44 44 49) (operating 24 hours a day, seven days a week)