The opportunity:
We are seeking to recruit a Customer Services Coordinator to join our team.
Here's an outstanding opportunity for a full-time, permanent position (35 hours per week), offering a superb chance to collaborate with a diverse team across various service and community roles. Advance your career whilst enjoying a quality work-life balance, working in one of NZ’s most pristine regions with nature and hiking on your doorstep.
What you’ll be doing:
As the Customer Services Coordinator, you will be responsible for coordinating and leading the Reefton Customer Service Officers, ensuring outstanding customer service is delivered to all customers, visitors, and community members. Your role will include overseeing external contracts, providing exceptional leadership and support to the team, and managing onsite services to meet all compliance and audit requirements.
Key responsibilities:
- Oversee and manage external contracts, ensuring all legal requirements are met and regular audits are passed.
- Lead by example to deliver high-quality customer service, projecting a positive image of the Council.
- Handle customer enquiries and resolve any issues efficiently and courteously.
- Conduct general administrative duties and manage cashiering functions, ensuring accuracy and compliance.
- Coordinate the RVSC team, facilitating training and creating a supportive workplace environment.
- Manage onsite services including visitor experience, council services, NZ Post agency, and more.
- Participate in facility cleaning and maintenance to ensure a welcoming environment.
What we offer:
- Full-time position with 35 hours per week.
- Competitive salary and benefits package.
- Opportunity to work in a vibrant and supportive team environment.
- Chance to contribute to the community by enhancing customer experience.
Ideal candidate:
- Strong leadership and coordination skills.
- Excellent verbal and written communication abilities.
- Ability to handle challenging situations with professionalism and composure.
- Proactive and adaptable approach to work.
- Familiarity with local government practices and intermediate administration is a plus.
If you are passionate about making a difference and have the skills to excel in this role, we want to hear from you! Join us at the Reefton Visitor and Service Centre and play a key role in delivering exceptional services to our community.
If this sounds like you, we’d love to talk to you!
Applications are to be marked 'Confidential' and addressed to Human Resources, Buller District Council, P O Box 21, Westport 7866 or emailed to bdc.hr@bdc.govt.nz
All applications are required to be accompanied by the Application Form, a Covering Letter and a copy of your current Curriculum Vitae.
Applications close 5pm Friday, 26 April 2024
