If you want to notify Council of any required actions, like a pothole that needs fixing, graffiti to be removed, overflowing rubbish bins requiring emptying, please lodge a service request.

General feedback

If you would like to give us some feedback or place a complaint, please use our general feedback form.

Council welcomes feedback from residents and visitors to understand how residents feel about the resources, facilities and services provided by Council. This provides Council with valuable insights to identify and prioritise opportunities for improvement that residents will value.

On occasion, our service may fall below the high standards we set for ourselves, and we welcome the opportunity to put things right. Our Complaints Resolution Policy guides us in resolving these.

We encourage you to go through the usual process of lodging a service request first to give us the opportunity to address the issue. If Council's actions do not meet satisfactory standards, our complaint process provides you with an avenue to escalate this.

Read our How to make a complaint brochure to find out more about our formal complaints procedure.