Buller District Council launches facilities user survey

Buller District Council is launching its 2024 facilities user survey this week.

The survey is targeted at people living in Buller and visitors who have used council’s venues and their services in the past 12 months. The survey seeks feedback on the services provided at the Westport Airport, Buller District Libraries, the NBS Theatre and Reefton Cinema, and the Reefton Visitor and Service Centre.  

Previously, some of these venues have carried out individual surveys every two years with the aim of gaining insight into people’s feedback on the venues and services provided to help identify opportunities for improvement.

This is the first time the Westport Airport, Buller District Libraries, the NBS Theatre and Reefton Cinema, and the Reefton Visitor and Service Centre have come together to deliver a single survey covering several facilities.

Due to this new approach, the survey covers a range of services such as making an enquiry at the Reefton Visitor and Service Centre, visiting one of the libraries, watching a movie or a performance, or catching a flight from Westport Airport. People can choose which facilities they want to provide feedback for, based on the services they use.

Manager Customer Experience Shelley Jope says: "We really hope that the Buller community takes this opportunity to let us know how they find the interactions at these venues and where we could enhance the experience for our customers. Similarly, we are keen to know what people like about our services so we can continue the good work. This will help us to initiate changes and improvements.”

The local community and visitors to Buller are encouraged to fill out the survey, either online or in hard copy. The survey will be hosted on council’s new online community engagement hub, Let’s talk Buller.

“It’s great we can use this new online platform for the survey and combining the launch date of the new platform with the go live date of the survey just makes sense. The platform offers a range of interactive tools to for the community to provide their feedback, which makes it easier for people to participate.”

The platform will be council’s central space to share ideas, discuss key issues, and help shape the future of our district together with the community going forward. It enables council staff to efficiently administrate feedback, saving time in turning the community’s voices into valuable insight for governance and staff.

How to complete the survey

This year’s survey will be live on the new council engagement platform (letstalk.bullerdc.govt.nz) from Monday 14 October – 4 November 2024 4:30pm.

Paper survey forms will be available to pick up (and can be dropped off) at Council facilities in Westport and Reefton, as well as the Sue Thomson Casey Memorial Library in Westport, NBS Theatre, Reefton Cinema and Westport Airport.

Everyone who completes the survey can choose to go in the draw for their chance to win their choice of either a movie pass or book voucher.

-ENDS-

For further information, please contact: 

Community Engagement Team  
Buller District Council
Media.Enquiries@bdc.govt.nz